REFUND & RETURN POLICY

Last updated: March 30, 2026

ALL SALES ARE FINAL

Due to the nature of the products sold by 7OH Lab, all purchases are considered final once payment has been confirmed and the order has been processed. We do not accept returns, offer refunds, or process exchanges under any circumstances.

Please review your order carefully before completing checkout. If you have any questions about a product before purchasing, contact us at [email protected] — we’re happy to help before you buy.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged in transit or you received the wrong product, we want to make it right. Contact us within 48 hours of delivery at [email protected] with:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect items

We will review your claim and and if approved offer a replacement or store credit. No cash refunds can be issued.

LOST PACKAGES

If your tracking shows your package as delivered but you have not received it, contact the shipping carrier directly to open an investigation. If your tracking shows no movement for an extended period, contact us at [email protected] and we will work with the carrier on your behalf.

7OH Lab is not responsible for packages that are lost, stolen, or misdelivered after handoff to the carrier.

CANCELLED ORDERS

If you need to cancel an order, contact us immediately at [email protected]. If payment has not been received or the order has not yet been shipped, we may be able to cancel it. Once an order has been shipped, it cannot be cancelled.

CONTACT

Questions about this policy? Reach out to us:
Email: [email protected]
Website: 7ohlab.ca/contact