PRIVACY POLICY
Last updated: March 30, 2026
7OH Lab (“we”, “us”, “our”) operates the website 7ohlab.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or place an order, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. INFORMATION WE COLLECT
We collect the following personal information when you place an order or interact with our website:
- Contact information: Name, email address, phone number
- Shipping and billing address
- Order details: Products purchased, quantities, order value
- Payment information: Interac e-Transfer transaction details (we do not store bank account numbers)
- Technical data: IP address, browser type, device information, and cookies for website functionality and analytics
2. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and tracking information
- Communicate with you about your account or order inquiries
- Improve our website, products, and customer experience
- Comply with legal obligations and prevent fraud
- Send promotional communications (only with your consent — you can unsubscribe at any time)
3. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information. We may share your information with:
- Shipping carriers (Canada Post, UPS) to deliver your orders
- Payment processors to facilitate Interac e-Transfer payments
- Website hosting and analytics providers to operate and improve our website
4. COOKIES
Our website uses cookies to enable essential features like your shopping cart and checkout process. We also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser, but disabling cookies may affect website functionality.
5. DATA SECURITY
We take reasonable measures to protect your personal information, including SSL encryption, Cloudflare security, and secure hosting.
6. YOUR RIGHTS
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at [email protected].
7. THIRD-PARTY LINKS
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.
8. CHILDREN’S PRIVACY
Our website and products are not intended for individuals under 19 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 19, we will delete it immediately.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes constitutes acceptance of the revised policy.
10. CONTACT
If you have questions or concerns about this Privacy Policy, contact us at:
7OH Lab
Email: [email protected]
Website: 7ohlab.ca